Reliva SA, subsidiary Lausanne, Lausanne


Hôtel des Patients de Lausanne

Avenue de la Sallaz 8

1005 Lausanne

+41 21 545 41 11




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Privacy Policy


valid as of 1 January, 2023

Reliva AG


We take the protection of your personal data very seriously. Respecting your privacy and handling your personal data in a trustworthy manner is important to us. Compliance with the statutory provisions on data protection is a matter of course for us. Below we provide you with an overview of how we ensure the protection of your personal data and which of your data we process for which purpose.


Who is responsible for data processing?


Party responsible for the data processing:

Reliva AG

Holbeinstrasse 31

8008 Zurich


Tel. +41 44 233 30 00

Fax +41 44 233 30 01


What types of personal data do we process?


We process the following types of personal data:

  • Master data (e.g. names and addresses)
  • Contact details (e.g. e-mail and telephone numbers)
  • Data on relatives, caregivers and authorities (master data, contact data, emergency contacts, guardian, representation)
  • Insurance data (e.g. social, accident and health insurance)
  • Health data including diagnosis, examination and treatment data (in the form of text, image or sound)
  • Booking data (for an overnight hotel stay or restaurant or bistro booking)
  • Application data (e.g. personal details, postal and contact addresses, the documents belonging to the application and the information contained therein, such as cover letter, curriculum vitae, certificates, references, as well as other information provided with regard to a specific position or voluntarily by applicants concerning their person or qualifications)
  • Content data (e.g. text input)
  • Surfing and usage data (e.g. websites visited, access times)
  • Meta/communication data (e.g. IP addresses, device information)
  • Contract data (e.g. subject of contract, term, customer category)
  • Payment data (e.g. bank details, invoices, payment history)
  • Asset data (e.g. amount)
  • Information that you voluntarily provide to us via our online services (e.g. contact form, reservation form) and in connection with our business transactions


For what purposes do we process your personal data?


We process your personal data for the following purposes:

    • for the administration of your stay (e.g. invoicing, provision of various services, etc.)
    • to carry out your medical, nursing and care consultation and treatment in accordance with the respective contractual relationship between you and us and generally to exercise or claim the rights and obligations associated therewith
    • to manage your patient dossier, the nursing documentation as well as the record and billing system
    • within the framework of the accounting provided for by law, as well as for archiving purposes.
    • to communicate with you, your relatives, your caregivers, your representative or your insurance companies (e.g. health insurance companies) in connection with insurance-related or other care-relevant aspects
    • to exchange information with authorities (residual financiers, supplementary benefits) and your health insurance company in connection with the billing of our services
    • to conclude and settle business transactions with you
    • application procedure (establishment and possible subsequent implementation as well as possible subsequent termination of the employment relationship)
    • for market research
    • for reach measurement/marketing
    • for tracking purposes (e.g. interest/behavioural profiling, use of cookies)
    • to protect your safety and the safety of others, especially in our nursing and senior centres
    • to assert or enforce legal claims
    • to communicate news including promotional activities that may be of interest to you
    • to display and optimise the website content
    • information that you have voluntarily provided to us will be processed by us for the purpose stated at the time of submission or as is apparent to us from the circumstances of the submission.


On what legal basis do we process your personal data?


The legal basis for processing your personal data depends in each individual case on the respective purpose of the data processing. In question are namely:

  • to the extent required by law, your express consent;
  • the conclusion or fulfilment of a contract with you or the implementation of pre-contractual measures and clarifications, in particular for medical, nursing and care advice and service provision;
  • the protection of our legitimate interests;
  • the fulfilment of legal obligations, in particular those arising from insurance legislation and nursing documentation requirements.


How do we protect your personal data?


The security of your personal data is important to us. We take reasonable and appropriate technical and organisational measures to maintain the security of your personal data and to protect it against unauthorised or unlawful processing and/or accidental loss, alteration, disclosure or access. This includes, among other things, the use of recognised encryption methods (e.g. SSL encryption). Our security measures are continuously improved in line with technological developments.

We also take our own internal data protection seriously. Our employees and the service companies commissioned by us are obliged to maintain confidentiality and to comply with the provisions of data protection law. Furthermore, they will only be granted access to your personal data to the extent necessary.


How long do we process your personal data?


We process and store your personal data only to the extent and for as long as necessary for the fulfilment of our contractual and legal obligations or otherwise for the purposes pursued with the processing, i.e., for example, for the duration of the entire treatment contract as well as beyond that in accordance with the statutory retention periods (in particular from the public health and insurance legislation) and documentation obligations. As soon as your personal data is no longer required for the above-mentioned purposes or a prescribed retention period expires, your personal data will be deleted or blocked as a matter of principle and to the extent possible.


To whom do we disclose your personal data?


We will not disclose or otherwise disseminate your personal data to third parties unless this is necessary for the performance of our services, you have consented to the disclosure or the disclosure of data is permitted by relevant legal provisions.


In order to provide our services, to comply with contractual or legal requirements, or for the other purposes stated in this Privacy Policy, it may be necessary for us to disclose your personal data to the following categories of recipients:

  • Referring treating or continuing physicians or other health care professionals and providers involved in treatment;
  • Insurance companies (especially health, accident and supplementary insurers; medical examiners);
  • External service providers that we involve for the provision of services, contract processing and for the provision of our infrastructure and examination or treatment technologies (e.g. laboratories; pharmacies; collection companies; IT service providers; payment service providers; outsourcing partners; hosters; companies, with which we offer the services on our websites, etc.);
  • Contractors including customers: First of all, this refers to customers (e.g. service recipients) and other contractual partners of ours, because this data transfer results from these contracts;
  • Legal representatives, authorities, offices or courts;
  • Other parties in potential or actual legal proceedings.

The recipients can be domestic or foreign (anywhere in the world). In particular, you must expect the transfer of your data to countries in Europe and the USA, where the service providers we use are located (such as Google LLC). Depending on the type of service, personal data may have to be disclosed to recipients located in countries where an adequate level of data protection does not exist. If a Recipient is located in a country without adequate legal data protection, we contractually oblige the Recipient to comply with the applicable data protection law (for this purpose, we use the European Commission’s standard contractual clauses, which are available here: impl/2021/914/oj? ), unless the recipient is already subject to a legally recognised set of rules to ensure data protection and we can rely on an exemption. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the processing of a contract requires such disclosure, if you have given your consent or if it is a matter of data made generally accessible by you, the processing of which you have not objected to.


What rights do you have?


You are entitled to exercise your data protection rights at any time and to obtain information about your personal data processed by us, to correct or supplement your personal data, to revoke any consent given to the processing of your personal data and/or to object to the processing of your personal data or to request the deletion of your personal data, unless we are obliged to retain some of your personal data under applicable laws and regulations. Finally, you may have the right to receive your personal data that you have provided to us in a commonly used electronic format or to request that such data be transferred to a third party.


Please note that exceptions apply to these rights. In particular, we may need to process and store your personal data in order to fulfil a contract with you, to protect our own legitimate interests such as the assertion, exercise or defence of legal claims, or to comply with legal obligations. To the extent legally permissible, we may therefore also reject your data protection-related requests, e.g. requests for information and deletion, or comply with them only to a limited extent.


Visiting our websites


When you visit our websites, our servers store every access in a log file, the so-called server log files. In these log files, information is stored such as:

  • the IP address of the requesting computer
  • the date and time of access
  • the name and URL of the retrieved file
  • the website, from which the access was made
  • the operating system of your computer and the browser you are using
  • the country, from which you have accessed and the language settings of your browser

The collection and processing of this data is solely for the purpose of enabling the use of our websites (connection establishment), to ensure system security and stability on a permanent basis, to optimise our Internet offering and for internal statistical purposes. This data is not merged with other data sources. Additionally, this data is not traceable to individual persons. We reserve the right to check this data if we become aware of concrete indications of illegal use.




If you contact us via e-mail or a form, the information you provide will be processed for the purpose of handling your request and its processing. Which data is collected in the case of a contact form can be seen from the respective form.

The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.



Hotel des Patients [1]


Booking on the website, by correspondence, by phone call or on the spot.

If you make bookings via our websites, by correspondence (e-mail or letter post), by telephone call or on site, we need your personal data for the processing of the contract.

We will only use your data and other information voluntarily provided by you for the purpose of processing the contract, unless otherwise stated in this data protection declaration or you have given your separate consent. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in case of ambiguities or problems and to ensure the correct payment.

If necessary, data will be passed on to the companies involved in the processing of this contract, e.g. credit institutions for payment processing.

Opening a customer account


To make bookings on our websites, you can book/order as a guest or open a customer account. We use the data entered for this purpose to provide you with password-protected direct access to your data stored with us (not complete). In it you can view your previous and current bookings or manage or change your personal data. Finally, you can request the complete deletion of the customer account. We will continue to retain the data necessary for the fulfilment of our contractual and legal obligations or otherwise for the purposes pursued with the processing.

Data processing for the fulfilment of legal reporting obligations


Upon arrival at the hotel, we may require personal data from you and your companions, which we collect in order to fulfil legal reporting obligations, which arise in particular from the hospitality industry or police law. To the extent we are required to do so under applicable regulations, we will forward this information to the relevant authorities.


[1] Hôtel des Patients, Reliva SA, Zweigniederlassung Lausanne
Applications for vacancies


If you apply for a vacant position with us, we process the personal data that we receive from you as part of the application process. In addition to your personal details, education, work experience and skills, this includes the usual correspondence data such as postal address, e-mail address and telephone number. In addition, all documents submitted by you in connection with the application, such as letters of motivation, curriculum vitae and references, will be processed. In addition, you can voluntarily provide us with additional information. This data will only be stored, evaluated, processed or forwarded internally as part of your application. Furthermore, it can be processed for statistical purposes (e.g. reporting). In this case, no conclusions can be drawn about individual persons.

The processing can also be done electronically. This is particularly the case if you send us the relevant application documents electronically, for example by e-mail.


If we conclude an employment contract with you, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If the application process ends without employment, your personal data will be deleted unless you have given us permission to use your information for further application processes with us and, if necessary, to contact you again.
Provision of contractual services


We also process personal data to the extent necessary in each case to fulfil our contractual and pre-contractual obligations and to perform other services requested by you, as described in this Privacy Policy. The personal data processed in this context, the type, scope and purpose of the processing required in each case, are therefore determined by the contract agreed with you in each case or the services requested by you.

If we store your personal data on the basis of a contractual relationship, this data will remain stored at least as long as the contractual relationship exists and at the longest as long as limitation periods for possible claims by us run or legal or contractual retention obligations exist.

What are cookies and when are they used?


In certain cases, we use so-called cookies. Cookies are small text files that are placed and stored on your computer with the help of the browser. These do not cause any damage on your computer. They cannot run programs or transmit viruses. Cookies serve to make our offer more user-friendly, effective and secure.

Most of the cookies we use are so-called session cookies. These are automatically deleted when you log out or close the browser. Other cookies remain stored on your computer beyond the respective usage process and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. When cookies are disabled, the functionality of websites may be limited.

The procedure for controlling and deleting cookies depends on the Internet browser you use. You can find information about this in the Help menu of your browser.
How are tracking tools used?


We use so-called tracking tools on our websites. These tracking tools are used to monitor your surfing behaviour on our websites. This monitoring is carried out for the purpose of demand-oriented design and continuous optimisation of the websites. In this context, pseudonymised usage profiles are created and small text files that are stored on your computer (“cookies”) are used.


For this purpose, third-party contractors may also use permanent cookies, pixel tags or similar technologies. The third party does not receive any personal data from us, but may track your use of our websites, combine this information with data from other websites you have visited that are also tracked by the third party, and use these insights for its own purposes (e.g., to control advertising). The processing of your personal data by the third party contractor will then be the responsibility of the third party contractor in accordance with its data protection provisions.

The following tracking tools are used:


Google Analytics

Google Analytics, a service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For users, who are habitually resident in the European Economic Area or Switzerland, Google states that Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, is the data controller for your data.

Google Analytics uses cookies and similar technologies that are stored on your computer and allow the analysis of your use of our websites. We have added the code “anonymizeIP” to Google Analytics on our websites. This guarantees the masking of your IP address, so that basically all data is passed anonymously to Google. Only in exceptional cases is the full IP address transmitted to a Google server and only shortened there. Google will use this information for the purpose of evaluating your use of our websites, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will, according to its own information, in no case associate your IP address with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. You can also prevent the collection of data as well as the processing of data by Google by downloading and installing the browser add-on available at the following link You can disable Google Analytics for display advertising and customise ads on the Google Display Network by going to Ads Settings:

For more information about Google Analytics’ terms of use and privacy policy, please visit: and


Google Tag Manager


Google Tag Manager of Google LLC, a solution with which we can manage so-called website tags via an interface and thus integrate e.g. Google Analytics as well as other Google marketing services into our online offer. The Tag Manager itself, which implements the tags, is a cookieless domain and does not collect any personal data. However, the tool ensures the triggering of other tags, which in turn may collect personal data. Google Tag Manager itself, on the other hand, does not access this data. If a deactivation has been made at domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.

You can generally object to interest-based advertising by Google. To do this, call up the link: via your browser and make the desired settings there.

For more information about Google Tag Manager, please visit: and

Google Maps


Google Maps of Google LLC to visually display geographic information. To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. We have no influence on this data transmission. If you do not want Google to collect, process or use data about you via our websites, you can deactivate JavaScript in your browser settings. However, in this case you will not be able to use the map display.

For more information on the terms of use and privacy policy of Google Maps, see: en/help/terms maps/ or


Google Web Fonts


Our websites use so-called web fonts provided by Google for the uniform display of fonts. When you access the page, your browser loads the required web fonts in your browser cache to display texts and fonts correctly. For this purpose, your browser must connect to Google’s servers. In doing so, Google obtains knowledge that our web pages were accessed via your IP address. If your browser does not support web fonts, a default font is used by your computer.

You can find more information about Google Web Fonts at: https://develo- und in Google’s privacy policy at:


How is social media used?


In addition to our websites, we also maintain presences in various social media. If you visit such an online presence, personal data may be transmitted to the provider of the social network. We would like to point out that user data may also be transmitted to a server in a third country and thus processed outside of Switzerland.

Furthermore, user data within social networks is usually processed for market research and advertising purposes. For these purposes, cookies are usually stored on the users’ computers, in which the usage behaviour and interests of the users are stored. Furthermore, data may also be stored in the usage profiles regardless of the devices used by the users (especially if the users are members of the respective platforms and are logged in to them).

For a detailed presentation of the respective forms of processing and the options for objection (opt-out), we refer to the data protection provisions and information provided by the operators of the respective networks. There you can also find out in which countries they process your data, which rights of access, deletion and other data subject rights you have and how you can exercise these or obtain further information.

Changes to the privacy policy


We expressly reserve the right to amend or change this privacy policy at any time. The version published on our websites will apply.

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